- event
When
20. December 2024
- schedule
Time
09:00 bis 12:00 Uhr
- pin_drop
Where
Location to be announced
- event
Application deadline
13. December 2024
Advanced guest communication techniques
Improve your guest communication skills with advanced techniques that will help you interact successfully with guests and colleagues.
Learn how to actively improve your complaint management. Develop your ability to give and receive constructive feedback and discover effective self-communication techniques.
checkDuration: 4 hours
checkMinimum participants: 5 persons
checkTrainer: Mag. Stefan Pühringer, MA, MSc
check(Programme) subject to change!
checkCosts: reduced contribution towards expenses for your company of € 15 per employee
What you can expect...
checkMetacommunication & reflection on language
checkQuestioning techniques, paraphrasing, active listening
checkRecognising communication blocks & giving feedback
checkStrategic dialogue management, rhetoric and language level
checkRecognising and regulating your own emotions in a conversation
checkResponding to the emotional situation of the dialogue partner and reacting empathetically
checkRecognising and responding to subtle differences in emotional statements
checkDe-escalation techniques and conflict management